🚀 Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

Are you looking to lead a technical team that is ready to make a positive impact on a daily basis? You will be part of a transparent, collaborative and open-minded organisation that is adaptable to change and strives to achieve excellence. Are you ready to be part of a truly innovative pan European project? Then this job is meant for you.

🐝 About the team

You’ll join a multicultural team of six talented Technical Support Experts based in Amsterdam, dedicated to supporting cutting-edge payment solutions. The team operates 24/7, ensuring continuous service for our clients across the BeNeLux region, Germany, and France.

💥 Your impact

We are currently on the lookout for an experienced and motivated Team Lead to oversee our team of Monitoring Specialists. This team is crucial for providing technical support and executing the incident management process in line with ITIL standards. The ideal candidate will have a strong background in the finance sector and a proven track record of leading technical support teams.

Key responsibilities

• Lead, mentor, and manage a team of Monitoring Specialists to ensure efficient and effective technical support
• Oversee the execution of the incident management process according to ITIL standards, ensuring swift resolution of incidents
• Monitor team performance, providing regular feedback and identifying areas for improvement
• Collaborate with other teams, including IT, DevOps, and business units, to ensure seamless communication and resolution of major incidents
• Ensure adherence to service level agreements (SLAs) and performance metrics.
• Develop and maintain documentation for processes, procedures, and workflows related to monitoring and incident management
• Push for quality-drive documentation of incidents, RCAs and Post-Mortems within the agreed SLA timeframe
• Participate in the recruitment, training, and development of team members

✅ If you had joined us last month, here’s what you could have done

• Helped your team coordinate a real-life P1 incident and crisis
• Contributed to defining service level agreements for upcoming products
• Enjoyed a 2-day all-expenses paid beach party in Zandvoort

🕵🏻‍♀️ To succeed, you should meet at least 70% of these requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in the finance sector, with at least 3 years in a leadership role
• Fluent in English (CEFR C1 or C2); French, German or Dutch or any additional European languages is a plus
• In-depth knowledge of ITIL standards and best practices in incident management
• Proven experience in technical support and monitoring systems
• Strong leadership and team management skills
• Excellent problem-solving, communication, and interpersonal skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Relevant certifications (e.g., ITIL, PMP) are a plus
• Strong affinity with modern cloud technologies (AWS, Azure)
• Understanding of REST APIs, CI/CD, Infrastructure as Code
• Experience with both SQL and NoSQL databases, and proficient in using ticketing systems like Jira

🪜 If this looks like you, the recruitment steps are:

1. A first call with one of our recruiters
2. A technical interview with the Head of Monitoring
3. An interview with your potential colleagues
4. Hopefully, an offer you can’t refuse

⛔ Turn back if …

• You are not open to hybrid work from Amsterdam
• You have limited experience in payment
• You thrive only in a well-structured working environment where everything has been running smoothly for years. 

Otherwise apply!

🫶 Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.