🚀 Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

Join us as a Design Operations Coordinator and help shape how Wero experiences are designed and delivered to users across Europe. You'll coordinate team sessions, maintain design assets, and support effective planning and best practices. Your knowledge of design tooling, project management, and team facilitation will give you a central role in the story of Wero’s exceptional user-centered products.

🐝 About the team

You’ll be part of an Experience Design team within an Agile Product and Engineering organisation. You’ll work closely with experts in Product Design from Germany, France, the Netherlands, Belgium, and other European locations.

💥 Your impact

• Help the EPI Experience Design team thrive by coordinating team ceremonies such as crit sessions, retrospectives, and other events as necessary
• Support design team members in effectively planning their design tasks within individual product teams
• Share best practice examples to ensure each team member has the space to do their best work
• Ensure internal stakeholders of the Experience Design team have the latest information by contributing to various status and communication channels
• Continuously evaluate the effectiveness of these channels in building a culture of inclusive feedback and user-centered product development
• Work with the Head of Experience Design to identify, plan, and deliver occasional in-person 'design sprints' on location across Europe
• Maintain a collection of example assets (e.g., videos, slides, images, prototypes) that convey the current ambitions and progression of the Experience Design team and the EPI Product organization
• Share and feed the Experience Design team’s passion for exemplary, innovative, and best-in-class mobile experiences
• Actively seek out new developments or standards in mobile experience design
• Establish a shared repository of inspirational signals that can be drawn on by EPI product colleagues

✅ If you had joined us last month, here’s what you could have done

• Attended a design sprint in Paris to explore the future of digital wallets
• Worked with designers in one of our product teams to simplify their workflow and improve communication within the team
• Facilitated a follow-on ideation session after a round of usability testing with real French and German users

💻 Technology stack

• Figma, Powerpoint, Photoshop, Slack, Excel, Confluence, Jira

🕵🏻‍♀️ To succeed, you should meet at least 70% of these requirements

• +5 years of experience in a design, operations, or project management role
• Degree and/or relevant practical qualification in design or creative management
• Experience in Project Management / Agile / Scrum and team facilitation
• Proficiency in design tools such as Figma and Photoshop
• Ability to plan and facilitate engaging sessions for the Experience Design team and maintain centralized repositories of design assets accessible to the team and stakeholders
• Fluent in English (CEFR C1 or C2) is mandatory; proficiency in German, Dutch, French, or any additional European languages is a plus
• Strong communication and presentation skills, with the ability to work independently and as part of a team

🪜 If this looks like you, the recruitment steps are:

1. A first call with one of our recruiters
2. A Technical interview with our Head of Experience Design
3. An interview with one of our designers
4. Hopefully, an offer you can’t refuse
   

⛔ Turn back if …

• You don’t have any experience in a Design-led setting
• You want a defined structure to fit into from your first day
• You want to become a Product Designer in the coming 2 years

Otherwise apply!

🫶 Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.