🚀 Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and uses coming soon. Supported by 16 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

Your role will be crucial in supporting our designers as they partner with member banks' design and product teams, ensuring alignment with our experience vision and principles. You'll organize the UX team's workflow, coordinate user research, and act as a proactive advocate for our ambition to become Europe's leading payments platform. You'll help translate end-user insights into actionable recommendations for members' UX improvements.

🐝 About the team

You’ll be part of a Pan-European Product and Engineering team that operates in an Agile environment. You’ll work closely with experts in Product Design from different countries across Europe.

At MEX, we have 3 expertises: Design, Engineering, and Tech Writing. As Program Manager, you will focus on the Design Team to organize their workflow.

💥 Your impact

• Support our designers in partnering with member banks' design and product teams as they explore and implement Wero feature flows, ensuring alignment with our experience vision and principles. Act as a proactive advocate for our ambition to become Europe's leading payments platform

• Organize the work of the UX team to review and support the work of member banks' design and product teams as they integrate Wero into their own mobile banking applications

• Assist in the development of clear and accessible content (e.g., technical documentation, visual examples, walk-through videos, prototypes) that enable efficient onboarding, discovery, and planning among potential, new, and existing members

• Coordinate feedback and follow-ups when gaps or misalignments in member proposals are identified

• Maintain an accurate picture of each member's current status regarding UX development and UX certification for different features and value streams

• Coordinate with other member-facing EPI teams to contribute to a seamless and straightforward experience for members

• Pro-actively escalate any blocking point or subject when needed

• Organize the user research and data analysis to understand end-user needs, behaviors, and pain points across different markets. Translate insights into actionable recommendations for members UX improvements

💻 Technology stack

Figma, Confluence, Jira, and various technical documentation platforms

🕵🏻‍♀️ To succeed, you should meet at least 70% of these requirements

• +7 years program/project management experience in a design or product environment

• Proficiency in using Figma, Confluence, Jira, and various technical documentation platforms

• Ability to navigate and thrive within multi-cultural work environments, even when there are differing expectations, goals, or collaboration methods

• Fluent in English (CEFR C1 or C2) is mandatory; French, German or Dutch or any additional European languages is a plus

• Experience in client-facing or stakeholder management roles, with a strong passion and empathy for user-centered design processes

• Experience conducting or coordinating user research and synthesizing findings into strategic UX guidance

• Experience with basic video shooting and editing skills would be a plus for tutorials & documentation

• Previous experience in the payment or banking sector is a plus

🪜 If this looks like you, the recruitment steps are:

1. A first call with one of our recruiters

2. A technical interview with two people from the team

3. An interview with our Head of Member Experience

4. A final interview with our CPTO

5. Hopefully, an offer you can’t refuse

⛔ Turn back if …

• You’re looking for an already highly structured environment with no ambiguity

• You don’t have Product design/management experience

Otherwise, apply!

🫶 Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.