🚀 Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 16 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

In this role, you’ll shape how people understand, trust, and use Wero across markets and touchpoints. You’ll plan and run mixed‑methods research that turns complex requirements into clear, evidence‑based insights for product teams.

You’ll partner with Product, Design, Engineering, and Data to:

• Identify the most important questions about customer needs, behaviors, and pain points.

• Design and execute qualitative and quantitative studies across the product lifecycle.

• Synthesize findings into clear recommendations that influence roadmap and strategy.

Our roadmap is clear: prototyping and specification run through 2026, pilot and testing follow in 2027, and then we move into further integration and rollout. You’ll provide research continuity across these phases, ensuring we make high‑quality decisions based on robust insights as Wero scales.

At EPI, we embrace a remote-first culture, enabling our teams to work remotely from the country they are based in, with in-person meetings at least once a quarter to foster collaboration and connection.

🐝 About the team

You will join a growing Experience organisation that includes Product Design, UX Research, Content Design, Localisation, and Design Operations (around 15 people), reporting into the Head of Experience Design. Researchers partner across domains and maintain a shared insights repository.

In this role, you will:

• Work closely with Product, Design, Engineering, and Data partners in cross‑functional teams.

• Support the wider Product organisation transversally, together with another researcher.

• Help shape how we plan, run, and organise research across multiple markets and squads.

You will collaborate in a matrix setup across Europe, contributing to initiatives that span multiple teams and markets. As our roadmap progresses from prototype to pilot and rollout, you will provide research continuity and help ensure we stay close to our users’ needs.

💥 Your impact

• Plan, design, and execute mixed‑methods research (interviews, usability tests, surveys, diary studies, analytics reviews) across the product lifecycle.

• Define research questions, hypotheses, and success metrics in partnership with Product, Design, Data, and Engineering.

• Own sampling, recruitment, and research operations; ensure ethical handling of participant data and compliance with GDPR and internal standards.

• Synthesize insights using rigorous qualitative and quantitative methods, triangulating data from studies, analytics, and experiments to drive decisions.

• Design and support product experiments (e.g. A/B tests) with data partners; interpret results and recommend next steps.

• Create clear, compelling research readouts that influence roadmap and strategy; tailor communication to executives and cross‑functional partners.

• Maintain and evolve the research repository and insights library, ensuring traceability from findings to decisions and measurable outcomes.

• Nurture mutually respectful and collaborative relationships with EPI colleagues and extended partner teams..

💻 Technology stack

UserTesting, Slack, Miro, Microsoft Suite, Confluence, Jira; survey tooling; insights repository platform; analytics dashboards; research panel/recruitment and experimentation tools.

🕵🏻‍♀️ To succeed, you should meet at least 70% of these requirements

Research expertise & Systems Thinking:

• 6+ years of experience as a UX Researcher in a product-led environment, with a track record of planning and conducting multi-method research

• Strong background in usability research, quantitative research is a plus

• Advanced proficiency in UserTesting or similar tools

• Ability to balance depth and speed in a real-world product environment

• Ability to distill user insights into actionable product recommendations

Research & Evidence-Based Decision Making:

• Qualitative and quantitative research capabilities

• Ability to use research insights and data to inform design decisions

• Proactive, ownership-driven mindset, comfortable navigating ambiguity

Collaboration, Communication & Stakeholder Management:

• Exceptional communication: translate complex findings into simple, decision‑ready insights for diverse audiences.

• Strong stakeholder management: influence without authority, align partners, and handle pushback constructively.

• Highly collaborative mindset and ability to work effectively in cross-functional teams

• Experience working in distributed or multi-market teams is considered a plus

Languages:

• Fluent English (C1/C2 required)

• Additional European languages are a plus
  

🪜 If this looks like you, the recruitment steps are:

1. A first call with one of our recruiters (45 min)

2. Portfolio review + Job-Specific Skills Interview (60 min) with your hiring manager + relevant experts

3. Culture Interview (60 min) with your hiring manager + a key stakeholder

4. Hopefully, an offer you can’t refuse
   

⛔ Turn back if …

• You’re looking for a fully structured environment with little ambiguity and prefer clearly defined execution over discovery, exploration, and rapid prototyping.

• You’re not comfortable taking ownership of the experience direction from day one, making decisions with incomplete information, and translating business, regulatory, or consortium requirements into clear, user-centered solutions.

• You prefer working within a narrow scope rather than acting as a design partner who aligns stakeholders, shapes experience principles, and regularly communicates trade-offs to mixed technical and non-technical audiences.